Customer Testimonials

It was suggested by one of our Australian customers that we should add a 'Testimonials' section to our site, so here are comments customers have sent to us about our service (without being prompted to do so!). We have sent orders to over 65 countries so far (March 2010) and our customer base is still growing!


Mitch, Australia:

23/08/10: "Hey Adam and the boys,

I ordered Monday and the parts arrived today (Thursday) 9am AUS time. Your choice of delivery methods is always the best, everything well packed and great ordering from you, as always.
I don't know what else to say that hasn't already been said. Keep up the good work and in Mr Schwarzenegger's famous words, "I'll be back"

Mitch Ho".

Dom, England:

13/08/10: "Hi Tarty team,

Just wanted to say how please i am with the customer service. The frame was packed very securely and the delivery was super-quick. I also would like to thank the team for the pre-ordering email support.

Very helpful and I can safely say that you have the best customer service of any shop I have dealt with. Keep it up! :-)

Thanks. Dom."



Brian, United States:

16/07/10: "To the Tarty Bikes Team:

Just wanted to say thanks for the awesome service and fast delivery at a reasonable price. The parts were here in 2 days. I’m lucky to get parts out of California which is one state away in 2 days. I will forward some pictures of the kids bike I’m working on as soon as its done. Although its not a trials bike I think you will like it.

Thanks again"

Jan, England:

09/07/10: "Hi

I just wanted to let you know how delighted I am with your service - I have ordered several items from your website at different times for my son and you have always delivered on time and quickly (which is very important for an impatient 17 yr old!!)
Not only that - you are extremely helpful on the phone.
You deserve the business and my son thinks you are just great and wears his free t-shirts more than any other and with pride!!! Good advertising!
I think it's important to let people know when they are doing a great job - not to just complain when they are not.
Thank you and keep up the good work!!

Regards
Jan Deaves
(A very happy customer)"



Gary, United States:

28/06/10: "Adam,

Thanks! I knew you guys would know what was best for the build.
Thanks again for your great courtesy, service and parts availability.
Dealing with you and Tarty is, as always, an awesome experience.

Cheers!
-Gary"



Nick, Canada:

24/06/10: "Hey guys at Tarty Bikes,

Angelina, United States:

03/06/10: "Dearest TartyBikes, Brandon and Angelina Maynard"



Danny, Australia:

01/06/10: "Hey Mark,

Vadym, United States:

06/04/10: "Hello Adam:

I just wanted to thank you. I have received the parts within one business day and it was quite shocking to me that the package may come from England to New York that fast !!

It was good shopping experience, I look forward to buying parts from your store in the future.

Thank you again,

Sincerely,

Vadym Rogov"

Jason, Netherlands:

31/03/10: "Hi Adam,
 
I'm so glad to hear that!!! :)
I love the damn amazing service that you have , it isn't normal :)    (response in 10 minutes is the best I ever had!!)
I will send you a few pics when my bike is ready to ride :)
 
Like you so much!! :)
Greetings,
 
Jason Maarsseveen"

Bill, USA:

30/03/10: "Dear Adam and all at TartyBikes,

Thank you for the tremendous service!  I recently ordered a GU LE frame and a few components from you, and I couldn't believe the reasonable prices and the incredible velocity of the delivery.  I saved money and time by ordering from you rather than from a US shop. 

Cheers!

Bill Ducas"

01/04/10: "Adam,

PLEASE include my email in your testimonials!

I forgot to mention in my message that at the trials competition held in Richmond, Virginia, every year, several riders have bikes and components provided by TartyBikes.  EVERYONE sings your praises!

Thanks again!

Bill"

Hide, Japan:

04/03/10: "We just receved your goods on Sunday, Mar 7th, and appreciate your quick & accurate arrangement.

Pablo, Argentina:

04/03/10: "As this is my second order i think i should say, tanks!! for the great attention, service and products. i recieved today my parts and they are awesome, better than expected, really THANK YOU!

be sure that you will have more orders from me..

saludos desde argentina

pablo :)"

Georg, Norway:

04/03/10: "just have to say that the inspired i bought from you is awesome! . everything looks dialed!. arriwed at my door just days after i added the order, Great service as allways. keepitup!
looking forward to purchase parts from you very soon!.  "

Joe, United States:

19/2/10: "Hey guys, just wanted to drop you a line and say the package arrived today (Thursday) safe and sound. Thanks for your help and your time. (As well as the insanely fast shipping, Wow!) I look forward to doing business with you again in the future.
THANX!

Joe, WPB FL
USA"


Emilié, England:

2/2/10: "Hey guys. 

Kristian, Denmark:

7/1/10: "Hi Tarty,

Just wanted to thank you for the shocking fast delivery!, ordered my parts last saturday and they got packed monday this week, 2 days later they are at my door!.
Keep the good working and service, i'm never in doubt that it is quality that comes from TartyBikes... every time!.

Kristian Antonsen"


Chris, Scotland:

9/12/09: "already?! thanks...if you guys are allowed to accept tips, could you possibly take an extra 20 off my card and have a drink/coffee on me! the service has been fantastic, feel free to use the testimonial below on your site;

after seeing danny macaskill's video in my home city, i knew it was time to get a trials specific bike!

luckily i found 'tarty bikes' and gave them a call...the service was great from the beginning, even for as fussy a customer as myself! in no time at all, even before starting a build, i received pictures of my potential custom bike with comparisons to help my decide which i liked best. Even after ordering, i received advice on my spec and how it could be improved with no cost to myself, and was kept updated by email and phone throughout the whole build. In literally no time at all, my bike was built and delivered to me, much quicker than i could have expected!

I look forward to getting in touch again with orders for all the inevitable repairs, and will highly recommend this site to anyone. Thanks again for all the advice, and great customer service!

Chris"



Leanne, England:

05/11/09: "Hi Adam,

Called this morning and added to my order!

Would just like to say thanks for all the brilliant service I have received from Tarty Bikes, it's always been a faultless service whenever I have ordered through you guys!

Thanks again,

Leanne"

Steve, England:

30/10/09: "Good Afternoon,

I placed an order yesterday for a stem and onza single speed kit which arrived at 11am this morning.

I just wanted to drop an email to say many thanks for amazing service and all the advice on the phone.

It was a great help with the bits I needed and I look forward to purchasing more parts etc in the future!!

Once again many thanks

Steve White"

Marco, Italy:

11/09/09: "Hi Tartybikes,

I'm Marco Sartor from Italy; I just receive the Yaabaa 1499 I ordered only a few days ago.

I'm absolutely amazed by your courtesy, patience and dedication. And by speed and precision of delivery, of course.

You just gained a trusty customer!!! Keep on this way!

Thank you very much,

Marco Sartor"

Jason, United States:

01/09/09: "I just wanted to say thank you so much for all the help and the OUTSTANDING SERVICE!!! I received my package in three days. That was a shock to me, but I am eternally grateful. I am extremely pleased with the bike and look forward to doing more business with TartyBikes in the very near future.

Once again, many many thanks.

Jason Love"

Marek, Czech Republic:

29/08/09: "Hi Adam and all Tartybikes, I would like just tell you THANK YOU VERY MUCH!!!! That's amazing I ordered lever and sprocket at 25th of August. Yesterday I received my order in my house in the Czech Republic! THAT'S FASTER THAT IF I ORDER ANYTHING FROM THE CZECH REPUBLIC!

Thank you again!

Marek from CZ. "

Kristian, Denmark:

27/08/09: "Hi Adam and Tarty crew!

Got the bike this morning and have been out all day to ride it, i have just one thing more to say: Brilliant! the work and delivery was perfect and fast too, the bike is working correct and was fun to build some of the parts on :). And many thanks for both the chainstay protector and t-shirt!

Awesome work!.

Ride Hard!

Kristian Antonsen"

Ruben, Singapore:

31/07/09: "Hey guys,

I've received my orders just like the stated date as promised, smooth and clean, would like to thank ADAM and all tarty crews for the SUPERB service! Looking forward to shop @ TARTYBIKES again!

A JOB WELL DONE!

Cheers,

Ruben"

Chris, England:

23/06/09: "Hey,

Just thought I'd send you guys a thanks for the recent help you have given me.

I had recently bought an Onza blade from you and had an issue with the rear sprocket.

I phoned you Tuesday and had excellent service over the phone (unfortunately cant remember the name of the guy), and was all sorted with fixed wheel received and back on bike Friday afternoon.

I really appreciate the help I was given and was amazed how good your customer service is (had seen many praise of you guys in many trials forums).

Anyway Cheers and look forward to shopping with TartyBikes again,

Chris."

Connor, United States:

22/06/09: "TartyBikes went above and beyond all my expectations, which were already very high due to the excellent feedback I had received from previous customers. They have the best customer service out of all the companies I have ever ordered from, which includes a 46 letter email thread in which Tarty Adam answered all my questions (which were exceedingly numerous and probably would have had any other salesman in fits), and finally helped me to pick out a Fourplay. The bike was then quickly assembled, and once they shipped it out i received the bike the NEXT DAY (from the UK to the USA). When it came it was in phenomenal condition, assembly was very easy, and the bike exceeded all my expectations. I want to thank everyone at TartyBikes for their excellent service, and you be sure that all my future trials orders will be from them.

Thanks again for the great service and bike.

Connor. "

Stefan, Austria:

18/06/09: "hi adam!

I got the parts today :-)

I just wanted to thank you and your team for your excellent service, for the nice price and that everything was working so fast! I mean three days for a parcel from great britain to austria is worldclass... ;-)

the bike feels fine and I think it is even better than the old one...

Thanks!

Stefan

Ps: and thanks for the t-shirt! "

Igor, Slovakia:

08/06/09: "Well, I just wanted to thank you.

About a month ago, I ordered some components from Koxx via local dealer, but until the last Friday nothing happened (they didn't even send them!). So I cancelled the order and ordered the components from you. Now, 3 days later, I'm looking at new components delivered directly to my house. Everything is precisely what I ordered, nothing messed up or broken. Even the T-Shirt fits :). And the speed of dispatching and delivery is unbelievable.

So I would like to thank you very much for your services, I'm very pleased with it. Keep up the good work.

Igor from Slovakia"

Darren Hill, England:

31/05/09: "As a Retail Area Manager, I know and understand the importance of continual outstanding customer service, and how vital it is keep your customers coming back. I have shopped with Tarty now for many years, and have always been impressed, but my recent purchase set them apart from the competition.

From my initial enquiry, through to product discussions and finishing with the purchase, nothing was too difficult for Tarty Bikes, and the expert advice and friendly manner always ensured pleasant dealings. Fellow retailers need to take a lesson from the team at Tarty Bikes, and I have no hesitations in recommending them to beginner and advanced riders.

Please accept my warmest thanks, and I will continue to shop with you for as many years as I am riding.

Regards

Darren Hill"

Mitch, Australia:

22/4/09: "Tartybikes have gone from strength to strength over the years that I have been dealing with them, it was very difficult to think of where to begin commending their efforts!

The ever-growing, wide range of products?
Speedy response to tech questions (even if not related to an order)?
Knowledge base and honest opinions of staff?
Easy to use website and efficient order system?
Flexibility in ordering and attention to detail?
The little things, like adding my "Sort by Weight" idea? (haha)

It is clear that Tarty is a fine example of a great business, one which many others will never be able to replicate. Helmets off to the boys on becoming the best and most comprehensive trials shop that the world has ever known.

Best wishes for the future.. no doubt I'll purchase something [again] soon!
Once again, thank you for all your time and advice.

Regards,
Mitchell Ho
sydneytrials.com
Trials is Dead"

Michele, Italy:

23/1/09: " Hi Adam,

My Ozonys XR20 is just arrived! It' amazing, exactly as I dream it! I want to thank all your staff for the excellent service but mostly you for helping me every time I need it... It's fantastic dealing with people who loves their job.

So...perfect comunication and fast response, great help for choosing the specifications, my bike was build before leaving so when it comes was ready to ride, very fast shipment...GUYS YOU ARE THE BEST SELLERS I' EVER FOUND

In the future I will call tartybikes for all my parts/bikes...

Many thanks,

Michele

Ps: You are right, the short one fits perfectly!"

Benny, Indonesia:

21/1/09: "Thank you to all of your team for the cooperation and hard work..and I am really proud to have one of this excellent frame that I can't find it everywhere in Jakarta..."

22/1/09: "This is the first time I buy a bicycle frame from abroad.

And I really impressed of your service and remarkable fast delivery process into my place although it gets through 4 countries...

Once again thanks to all of your great team and of course this experience I will tell to my friends...

I'm looking forward to make another order to you."

George, Australia:

30/12/08: "I swear this bike is an absolute beast! This bike has turned out waaaay better than I expected. Every bit on this thing is just quality, and you guys over there are just awesome in what u do. Adam your service has just been overkill (if there is such a thing), I don't think I've ever experienced quality, pro feedback & guidance and all that stuff with anyone before, let alone online and over the phone! All my next bits n pieces (and next bike) will no doubt be through TartyBikes, there ain't any need to go anywhere else because u got everything! Passed on the word to a few people too :)

Now go whack that in your testimonials section, lol. On a serious note though, big thank you mate. It's just sooo good dealing with people who sell product having a sincere passion for the sport. Rubs off on everyone you deal with and definitely got me a lot more pumped being quite new to trials :)"

Heath, R2W Trials:

22/12/08: "All our R2W Trials collective riders have used Tarty Bikes for items this last 6 months and we all have nothing but the highest praise for the service, advice and prices. Even when we have been unsure what to order, being fairly new back into biketrials, they have given great advice and this resulted in us even saving some money over what items we thought we needed. Everything has turned up next day with no wrong parts or incorrect pricing... and the odd free sticker has helped cover up a scratch or two on our bikes!! Thanks for your service and have a great Christmas and new year..."

Peter, Kenilworth:

24/11/08: "Many thanks for your extremely fast delivery and subsequent communications."

Alvin, Hong Kon:

25/11/08: "This is totally unexpected. It is so kind and honest of you. Trust me, you will see more of my purchase pretty soon.
Many thanks!"

27/11/08: "I am informed by my family member that my order has been delivered. Thank you very much for the excellent service and also the extremely fast shipping. I just can't wait to go back to HK to check on the bike kit."

Rob, Essex:

28/11/08: "You guys are great, honestly.. Exactly why I keep coming back.. Just excellent service as always! :)
Thanks again to yourself and the others..."

08/12/08: "I really thought I had emailed you to say thanks for everything, but I must have been so excited I forgot.. Sorry about that..
It's a brilliant bike and I'm loving it :)
So thank you for everything, to yourself and the other guys aswell! As I've said before; you're a great service/company.. Keep up the great work.."

Kleat, Australia:

11/11/08: "The reason I keep getting my gear off Tarty is because of your product range (IN stock) and your service can not be beat."

14/11/08: "THANK YOU VERY MUCH!!!! got my Frame and Parts today, only two and a half days after ordering them. Looks like it will be a good weekend of riding. Thanks for the spokes, Thanks again "

Heath, Somerset:

20/10/08: "Just a quick message to say thanks for the service today via the phone... gear, BB and chain... very much appreciate the call back with advice on the chain run.
I have put a thanks and a link on my website homepage etc... and if you managed to pop in any of the small Tarty stickers they will appear in many photos of me riding crap soon!!:-)
Cheers... Heath
www.r2wtrials.co.uk"



Darren, Canada:

12/09/08: "Big props for standing behind your company... you set a great service standard...I appreciate it! Thanks again."

Tim, Hampshire:

10/09/08: "Thanks for all your help with the spec, and also thanks to the guy who took my original call at about 4:50pm one evening, but was still extremely helpful and took the time to explain things clearly even though he was about to go home for the night. I unfortunately didn't get his name, but I really appreciated his assistance, and all the help I received from Tartybikes. It was this level of service that made me happy to place the order with Tartybikes, (and not with another shop, who didn't even answer the phone over the course of two days, which wasn't a good sign, and potentially lost them the order)."

Maarten, Belgium:

21/08/08: "I just wanted to let you know I received my order from you by air mail and it only took roughly 36 hours, that is astonishingly fast :-0

Thanks for the great service!!"

Kenneth, Norway:

21/08/08: "Thanks again, for GREAT service! If every shop were as serious as you...!

I`ll keep my eyes open when making the next order, to make sure you get those few £ ;) You deserve much more...

Looking forward to make another order."

Dave, United States:

12/06/08: "Thanks, I can't wait. Thanks again for the great customer service!"

17/06/08: "I received the Inspired today, couldn't be happier. It rides so sweet, Thanks for the help getting it together. Thanks Again, Dave"

Mads, Denmark:

03/05/08: "Awesome! I've got everything now! Thanks alot for the superb service!"