UPDATE 20th April, 11:30am:Our backlog of non-workshop orders is now cleared but there is still a small delay with wheel and bike builds of approximately 2 days. Ali C will be back shortly after 6 weeks off with a broken ankle so we will be back up to speed once again!
UPDATE 16th April, 2pm:We are still working flat out to clear our backlog of orders (which doesn't seem to be diminishing!!) so please be aware that there still may be a slight delay with the dispatch of your order. The main area in which we are backed up is the workshop, where bikes and wheelbuilds are running a little behind schedule. We are very sorry if there is a short delay with your order but we are doing all we can!
Many thanks
TartyBikes
UPDATE 14th April, 4pm:We have a huge backlog of orders from the weekend and are working through them as quickly as possible. Please note that this backlog will continue through Wednesday and there may still be a slight delay with orders placed towards the end of this day also. As always, priority will be given to customers who have selected Next Day delivery services, so we strongly recommend upgrading to Next Working Day delivery if you need your parts the next day.
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Just a quick message to inform all our customers that we will be closed for the Bank Holiday Weekend from 5pm Thursday 9th April to 9am Tuesday 14th April. During this time our telephone lines will be closed, emails will be unmonitored but online ordering will be functioning as normal.
This means that
all orders placed after 2pm on Thursday will be dispatched on Tuesday (orders placed before this time should be dispatched as normal on Thursday).
Orders dispatched with a Next Working Day service on Thursday will NOT be delivered on Friday or Monday, instead they will be delivered on Tuesday. Royal Mail 1st Class deliveries are taking place on Saturday but not Friday or Monday.
We wish you all a very relaxing weekend and are keeping our fingers firmly crossed for some sunshine :-)
Adam, Stan, Gav, Jon & Ali @ TartyBikes