Delivery

We're all riders ourselves and we know what it's like to be waiting for ages for a new part, or be charged an unfair amount for delivery! Bearing this in mind, we never charge you more for delivery than it costs us - especially when taking into account packaging costs). We will always dispatch your order as soon as we can, but please be aware we're only human and sometimes do come across extra busy periods.

That said, the main reason for this section is to answer the age-old online shopping question... 'When will I get my stuff?!' - read on for full details.

All delivery times are estimated with the assumption that there will be no adverse weather conditions or other external factors affecting your parcel. In extreme circumstances (such as snow, ice, flood, earthquake, motorway closure) there may be a chance that your delivery could be delayed. These circumstances are out of our control and we are unfortunately unable to compensate for delayed delivery in these cases.

On a similar note, some shipping regions which are a long distance from delivery depots attract additional charges, which are impossible to automatically quote for. In most circumstances we will cover these on your behalf, but in rare cases when the surcharge is so high and / or the total order value quite small we may contact you to offer a different shipping service, or give you the option of paying the surcharge.

An Important note for Russian and Ukraine customers 

Due to the ongoing conflict with Russia and Ukraine, we are not currently able to accept orders from Russia or Belarus. As a result, all orders from Russia and Belarus will automatically go to postage quote, and will subsequently be cancelled. We are monitoring the situation closely and will provide any updates regarding deliveries to both Russia and Belarus as we receive them.

We are unable to give a delivery time for orders to Ukraine at this time. As a result all orders from Ukraine will automatically go to postage quote for us to review. If you decide to go ahead with your postage quote, it is entirely at your own risk. We cannot offer any compensation or refunds for lost, delayed or returned items alongside our usual terms and conditions. FedEx has already announced it has suspended all services Ukraine - Royal Mail may also choose to suspend services at any time without warning. We are monitoring the situation closely and will provide any updates regarding deliveries to Ukraine as we receive them.

UK Mainland:

Parcels for delivery to UK mainland (locations on the UK mainland - not islands - and within the areas set by our couriers) leave us on one of three delivery services:

Royal Mail 24

Small items sent by Royal Mail 24 are usually delivered within 1-3 working days. Royal Mail claim that their 24 service delivers 92% of items the next working day, however please allow up to 14 days (two weeks). We are unable to 'chase' or claim for loss of your delivery before this time is up unfortunately. The maximum claim for loss or damage we can make is £20 and this process takes 8 weeks. If you are in a rush for your items or they are valuable, we strongly recommend upgrading to a Next Working Day service using our courier, APC.

Please note that there may be postage surcharges for items sent to UK non-mainland addresses (such as islands or and remote delivery areas such as the highlands) - our website will inform you of this or we will contact you before dispatch if there will be any such charges. This is not applicable to international shipments.

Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!

APC

IMPORTANT: Due to an increase in parcel theft, we strongly advise leaving instructions in the order notes on who can accept the parcel, if you are not available to do so. We instruct APC to only delivery parcels to the recipient. If you cannot take delivery, you must tell us in the order notes who can accept delivery on your behalf, whether that's a family member, resident, or reception in a shared property. You can also instruct us to notify APC to leave the parcel in a 'safe place'. Failure to do this may mean your parcel is delivered to any available person at the address, and we take no responsibilty for lost or stolen parcels. These must be recovered by the customer.

Larger items over Royal Mail's size limit, or smaller items where Next Working Day delivery has been specified, can be sent by APC. We are trialling this service for a period of one month to offer a cheaper next day parcel delivery service. They will attempt delivery to your address on the next working day after dispatch between 8am and 4pm - please note that Saturday, Sunday and Bank Holidays are not classed as working days, so our standard 'Next Working Day' service will not ever be delivered on a weekend or Bank Holiday. APC give a two hour delivery window notified by email.

APC standard next working day services are covered by a maximum insurance amount for the 3 methods of posting APC use:

Mail Pack - Cover up to £50

Courier Pack - Cover up to £50

Parcel (all sizes) - Cover up to £100

These are the maximum insurance coverage for our APC standard next working day services. Insurance covers loss or damage only, not late or delayed delivery of an order. Insurance coverage is decided by APC on a case by case basis so you may not receive the full amount and a successful insurance claim will never exceed the total cost of an order. If you need assistance with a lost or damaged order please get in touch asap! We cannot process an insurance claim from 14 working days of delivery of the order.

APC do offer higher insurance converage for their services. If you would like insurance to cover the full amount of your order, please get in touch so we can provide a quote before ordering.

Please bear in mind next day delivery with APC is not guaranteed . On very rare occasions, there may be a delay caused by logistical or technical problems at APC beyond our control. If you require a guaranteed next day service please contact us first before placing your order and we can discuss your options. We cannot issue delivery refunds for orders which have been delayed due to issues with APC beyond our control.

If nobody is in when they try to deliver, they will note the colour of your front door often taking a picture, the time they tried to deliver and leave a card. From here you can contact the courier company to re-arrange a delivery, or collect the parcel from their depot. They will attempt to re-deliver once the next working day, but you need to contact them after that if you wish to arrange another delivery date.

APC also have a handy message service which will inform you of the estimated delivery time by text - please fill in your mobile number at checkout if you wish to receive this.

If any APC courier delivery has not arrived within 2 working days, please give us a call and we can investigate this for you. If you wish to do this yourself, we can pass on the relevant information, but please note that the company are unable to divulge any information regarding your delivery without the unique tracking number.

If you wish to change the delivery address to one that is served by a different delivery depot after an attempt has been made, there will be another charge and it will take an extra 2 days. APC class re-delivery from a new depot as a completely different consignment so this is why they charge us again, and we pass this cost onto you. Similarly, the APC service is extremely efficient but very automated, so changes to either the delivery address or additional instructions added (such as 'leave in safe place') may mean a delay with your delivery.

Collect From Warehouse

This is a free postage option for domestic customers who plan to collect their orders from the Tarty Bikes warehouse in person. Please do not use this option if you want to add prodcuts to an existing order. Any products ordered in this way, that are requested to be added to existing orders will incur an additonal delivery charge if the total weight, and price of the package exceeds the Royal Mail delivery option threshold which is £60, or 17.49kg in volumetric weight. We have systems in place to allow customers to make addtions to their orders online using a registered account, just email us at tartybikes@gmail.com, or you can call us on 01772323333 to make payments over the phone (UK customers only) for addtional items.

Orders which are placed for collection from the warehouse, and requested to be added to an existing order will not be processed if addtional charges are due, and will not be shipped until postage is paid to cover sending out all orders together, or sending individual orders on the service of your choice.

UK Non-Mainland (Islands and regions outside of standard delivery areas as specified by our couriers, such as the highlands):

Parcels for delivery to UK non-mainland may leave us on a few different delivery services:

Small items sent by Royal Mail 24 are usually delivered within 1-3 working days. Royal Mail claim that their 24 service delivers 92% of items the next working day, however please allow up to 14 days (two weeks). We are unable to 'chase' or claim for loss of your delivery before this time is up unfortunately. The maximum claim for loss or damage we can make is £20 and the process takes 8 weeks. If you are in a rush for your items or they are valuable, we recommend upgrading to one of our courier services.

Larger items over Royal Mail's size limit, or smaller items where Next Working Day delivery has been specified, are sent by an alternative courier service, usually Parcel Force. They will usually attempt delivery to your address within 2-3 working days after dispatch between 8am and 5pm. Please contact us if you would like to check. Saturday, Sunday and Bank Holidays are not classed as working days. If nobody is in when they try to deliver, they will leave a card. From here you can contact the courier company to re-arrange a delivery, or collect the parcel from their depot. They will attempt to re-deliver once the next working day, but you need to contact them after that if you wish to arrange another delivery date.

If you wish to change the delivery address to one that is served by a different delivery depot after an attempt has been made, there will be another charge and it will take an extra 2 days. The couriers class re-delivery from a new depot as a completely different consignment so this is why they charge us again unfortunately.

There is a small postage surcharge for certain Highlands locations, this is integrated into the website. Islands locations have a very high surcharge, so it's usually best if we get a manual postage quote for you, but some regions are coded into the site.

Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!

International Deliveries:

The delivery time varies greatly depending on the service you have selected and which country you are in, but please see below for a guide. The countries are just examples, as a general rule the delivery time is longer if you are further from the UK. FedEx has the right to change the route a shipment takes without giving notice, which may affect delivery times.

Please be aware that due to ongoing delays to delivery services worldwide the quoted delivery times below may be longer for FedEx and Royal Mail services. This is out of our control unfortunately. If you are concerned your order is taking longer than it should to arrive please get in touch and we'll see how we can help.

Royal Mail International: Europe: 5-10 days. USA & Canada: 7-12 days. Australia, Japan, Russia: 10-20 days. All other areas: 10-28 days

FedEx International Connect Plus (FICP): Western Europe: 3-5 days. Northern and Eastern Europe: 5-8 days. USA & Canada: 5-7 days. Australia, Japan, Russia: 6-10 days. All other areas: 6-10 days. Delivery times are usually the same for this service as they are for standard Economy for most European destinations. FICP may not be available for every country and region. Full tracking is provided.

FedEx Economy: Western Europe: 2-5 days. Northern and Eastern Europe: 4-8 days. USA & Canada: 3-4 days. Australia, Japan, Russia: 4-8 days. All other areas: 5-9 days. Full tracking is provided.

FedEx Priority: Western Europe: 1-4 days. Northern and Eastern Europe: 2-5 days. USA & Canada: 1-4 days. Australia, Japan, Russia: 3-7 days. All other areas: 4-8 days. Full tracking is provided.

In some cases, there may only be a small difference in cost between Economy and Priority services. This is because, in some cases, Priority services are not much more expensive than Economy services, and we pass this saving onto you.

The maximum standard insurance on all 'non insured' services is up to £50. This is the maximum you will receive using any standard 'non insured' service, compensation for lost or damaged items may be less than this. If your item is expensive we recommend purchasing additional insurance or selecting a fully insured shipping service.

Additional insurance can be purchased by adding the FedEx Insurance Upgrade to your basket. We will then insure your order up to its full value. This insurance covers the value of the goods on the order, not the delivery charge.

If you choose FedEx you will be emailed a tracking link once the parcel is booked. Royal Mail International has tracking which can confirm delivery (but doesn't have any more detail) but this isn't emailed to you automatically. Please contact us if you would like the tracking information.

In rare cases it may take up to 8 weeks for your item to be delivered, but we are unable to compensate for slow delivery in any case.

We have very good success with all our delivery service and lots of happy international customers! See our Testimonials for more information.

Our website is built specially to make international shipping easy - just add the parts you would like to your basket and our website will show you the shipping options and prices. You can make payment with your Credit / Debit Card, Paypal, or Bank Transfer. For full details, please click here.

Please note: Customers living outside the UK may have import fees and/or taxes added to their deliveries by you country's customs office when entering the destination country - this is why we remove UK sales tax of 20% for all orders that are sent to outside the UK.

We do not have any control over these fees and are not legally responsible for them. It is the responsibility of the customer to research into any fees that may be charged and pay these on arrival. You will be able to find information about this on your country's government website. In some cases they may take weeks or months to be billed for these, but usually after 2-3 weeks it is safe to assume that your order has not been subjected to any import fees.

To estimate the import fees you will pay, please use the following link: Customs Fee Estimator. Please be aware this does not take into account the fees charged by the shipping company for the work they do on your behalf to clear the parcel through customs.

We cannot ship to APO / military addresses.

Order Cut-Off Times:

Please note that orders which require workshop attention, such as complete bikes and wheelbuilds, may not be dispatched according to our guidelines below. You will be presented by a popup when adding these items to your basket, detailing the estimate dispatch time.

Also, in rare cases at extremely busy periods we may not be able to dispatch your order the same day, but we always give priority to orders placed with a next working day service.

Our last APC courier collection is at around 2:30pm every day, and as such we cannot guarantee same working day dispatch on orders (requiring this delivery service) placed after 1pm. Obviously we always do our very best to get orders packaged and sent the same day though, in fact we often take orders right up to 2pm and still get them packaged and dispatched for delivery the next day!

Royal Mail items are generally easier to pack are collected around 4:10pm so we are able to increase the ordering deadline for this service to 2pm. Once again, it is highly possible for an order to be placed right up to 4pm and still leave the same day, but we cannot guarantee it. These cut-offs apply to both internet and telephone orders.

Our FedEx collection is made around 1:30pm each day, so usually if you order before noon on that day we can get your items posted out the same day.

Any orders placed after 2pm on Friday will usually be dispatched on the next working day (usually a Monday, unless it's a bank holiday!).

Packaging

We care about the enviroment at Tarty Bikes, and we care about saving you money! That's why, for most products, we will re-use packaging that we receive our goods in, to safely pack your orders. This is not only better for the enviroment, ensuring packaging gets a second use, it also saves on the cost of us buying large quantities of new packaging which reflects in the prices we charge for our products and services, saving you money!

This does mean that sometimes, products may come in packaging not branded to match the product or with information not relevant to that product on the packaging. We ask that you please check your orders thoroughly by removing all products from their packaging to make sure what you have received exactly matches the paper invoice supplied before contacting us.

We will also sometimes combine parts into larger packaging of other products which prevents damage in transit and can be more effiecent allowing us to fit more into a smaller space. Please make sure to check all boxes and packing material for small parts!

Making changes to your delivery option

If after placing your order you wish to change your delivery option, you will need to contact us ASAP either by phone or email. We process orders very quickly, and cannot guarantee we can make amendments to your order after they are placed, however we will always endeavour to make these changes for you. Any change to a cheaper delivery option will incur a 3% admin fee. This is to cover the cost and time associated with refunding the cost of delivery. Any change to a more expensive service will need to be paid in full before the order is shipped. Any changes to your delivery option may delay your order being shipped.

Important note for all delivery services:

Under no circumstances can TartyBikes be held responsible for non-delivery of items if the customer has provided an incorrect address. Postal insurance does not cover this and we are not able to re-dispatch orders where this problem has occurred without payment being taken for the order again. In this case, we will of course refund you if the first parcel dispatched is returned to us. If the incorrectly-addressed order is returned to us, then it's no problem to re-send or refund you for it.